Privacy Policy
1.- Owner and Data Controller
The owner of this website and data controller of this website is SERRAS SEVILLA S.L. (hereinafter the “Service”), with registered address at Avenida Constitución 12, 41001 Sevilla.
Email: sevilla@serrashotels.com
Tax ID (NIF): B-16898629
By using this website, you acquire the status of user and therefore accept the terms and conditions set out below: the Terms of Use and Privacy Policy and our Cookies Policy.
2.- Acceptance
Acceptance of the Service’s Terms of Use and Privacy Policy is a necessary condition for using our website.
These Terms of Use and Privacy Policy govern the collection, processing and use of your personal and non-personal information as a user of the Service, as of the effective date stated in the header. They also set out the conditions of use of the website and its features.
For the processing of your personal data, the Service complies with applicable local and European legislation, as well as its implementing regulations.
3.- Description and Use of the Service
The Service consists of the provision of professional hospitality and restaurant services, as well as all complementary services thereto, including the processing, use, collection, disclosure and protection of the data necessary for the provision of the service.
4.- External Links
The website may contain links to other websites.
However, we exercise no control over such websites or their content, which are subject to their own terms and conditions. We assume no association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy or truthfulness.
5.- Intellectual and Industrial Property
The content and information of the Service (including, among others, trademarks, logos, data, text, images or computer code), as well as the hardware or software elements used to provide such content and information, are the property of the Service or are used under the relevant licences.
Therefore, and in accordance with national and EU intellectual property legislation, any modification, reproduction, duplication, copying, distribution, sale, resale or other forms of commercial exploitation of the Service and its content are strictly prohibited.
Any other use of the Service’s content requires prior written consent from us or, where applicable, from the authors of the content.
6.- User Content
You may contribute to the Service by sending us a message via email or through the contact forms available on the website (hereinafter “Content”).
We may use your Content in various ways, such as displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting it or distributing it, in accordance with the licence set out in the previous section.
This means that the content remains yours, but the Service, under this licence, may: a) use, reproduce, modify, adapt, translate, distribute and publish the Content; and b) use the name provided in connection with such Content.
However, the Service reserves the right not to publish content or information that is false or infringes third-party rights.
Age: By using the website, you declare that you are of legal age and have the legal capacity to be bound by this agreement and to use the website in accordance with its terms and conditions, which you fully understand and accept.
You also confirm that you have the consent and/or legal authorisation of third parties whose data or images you share through the website, especially in the case of minors.
You declare that all information provided to access the Service, before and during its use, is true, complete and accurate.
7.- Data Protection
7.1.- Information collected
The personal and non-personal data collected will vary depending on how the website and its features are used.
This information is collected through three sources: 1) automatically collected data, 2) voluntarily provided data, and 3) data provided by third parties.
7.1.1.- Automatically collected data
This information includes:
- Data collected through cookies or similar technologies stored on your device, always with your consent. See our Cookies Policy for more information.
- IP address used to connect, device type and characteristics, operating system version, browser type, language, date, country, time of request, referrer URL or mobile network used, among others.
- Usage data and potential errors detected during use, such as not found pages or incorrect displays.
7.1.2.- Voluntarily provided data
This information includes:
- Personal or non-personal data contained in messages sent via contact channels, such as name, email, phone number and message.
- Data required to provide the service and issue invoices: name or company name, email, address, telephone, tax and banking details.
All data fields are mandatory.
If you contract a service on behalf of another person, you guarantee that you have lawfully obtained their personal data before providing it to us.
- Information contained in comments and reviews about the service or platform, such as name, email and message.
7.1.3.- Data provided by third parties
This information includes:
- Data provided via social networks or instant messaging services.
7.2.- Rights
Filling in forms is voluntary. However, if mandatory fields (marked as required or with an asterisk) are not completed, some website features may not be available or may be limited.
The personal data provided will be incorporated into and processed within the Service’s records, for the purpose of handling your requests.
You may exercise your rights of access, rectification, erasure, restriction of processing, objection and data portability at any time by emailing: sevilla@serrashotels.com or writing to: Avenida Constitución 12, 41001 Sevilla.
In both cases, you must identify yourself with your full name and a copy of your ID or national identity document, if required.
If you have given consent for a specific purpose, you may withdraw it at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.
If you believe your data has been processed incorrectly, you may file a complaint with the relevant data protection authority. In Spain, this is the Spanish Data Protection Agency (AEPD).
7.3.- Use of data
The Service will use collected data to:
- Manage and update the service.
- Handle your requests or send quotations.
The Service may also use personal and non-personal data in aggregated and anonymised form for third parties. It may also share statistical and demographic information about users and their use of the Service. None of this will allow third parties to personally identify you.
The Service does not use automated individual decision-making.
7.3.1.- Emails and contact forms
The website uses TLS encryption to securely transmit personal data via standard contact forms.
The collected data will be processed automatically and incorporated into the relevant activity records owned by the Service.
In this regard:
- Your IP address will be collected and used to verify the origin of the message in order to provide appropriate recommendations (e.g. displaying information in the correct language) and to detect potential irregularities (e.g. possible cyberattack attempts), as well as data relating to your ISP.
- You may also contact us via email.
7.3.2.- Social networks
We maintain profiles on major social networks, acting as data controller for information published there (e.g. images posted by the Service showing individuals).
Such data will be processed according to the capabilities of each social network. We may, where legally permitted, inform followers about activities or offers, and provide customer service.
We do not extract data from social networks unless explicit consent is obtained.
Where exercising rights depends on profile settings, we will assist you as far as possible.
7.4.- Data retention
Data will be retained as follows:
- Aggregated data will be retained indefinitely.
- Customer data will be retained for the minimum necessary period, up to:
- 5 years (Civil Code Article 1964)
- 6 years (Commercial Code Article 30)
- Social media data will be retained from the moment consent is given until it is withdrawn.
8.- Service providers and third parties
Some third parties manage part of the Service.
They are required to comply with these Terms of Use and Privacy Policy where applicable and must also have their own policies. The Service is not responsible for their compliance.
Under certain circumstances, the Service may share, use, retain or disclose personal information with third parties in non-aggregated form:
- To provide the Service:
- Group companies or affiliated entities.
- Service providers performing functions on our behalf (hosting, analytics, development, etc.). These providers may access necessary information but may not use it for any other purpose.
- To cooperate with authorities:
Where reasonably necessary to comply with applicable law or legal process. Only strictly necessary information will be disclosed.
9.- Liability
To the extent permitted by law, the Service is not liable for: a) errors or omissions in content; b) website unavailability or; c) transmission of malicious software, despite adopting reasonable technical measures to prevent it.
10.- Modifications
The Service reserves the right to modify the website without prior notice, including content, services and presentation.
These terms and conditions may be modified at any time. Changes will take effect upon publication.
11.- Cookies
Please refer to our Cookies Policy for information on how we use cookies.
12.- Security measures
The Service implements all necessary technical and organisational measures to protect the security and integrity of the personal and non-personal data collected against unauthorised access, alteration, loss or accidental destruction.
However, absolute security cannot be guaranteed, and users must exercise common sense when sharing information.
You acknowledge that even after deletion, information may remain visible in cached versions or if copied by third parties.
13.- Contact
If you have any questions about these Terms of Use and Privacy Policy, please contact us at:
E-mail: sevilla@serrashotels.com
Address: Avenida Constitución 12, 41001 Sevilla.